Frequently asked questions
Don't see your question here? Reach out through the contact form and we'll answer directly.
Who is DFM for?
Property owners who can't be there in person to check on their property — most often diaspora or absentee owners, wherever they live. That covers both long-term-let (tenanted residential) properties and short-term-rental (Airbnb-style) properties.
What does DFM actually do?
We handle maintenance and repairs on your property, document every job with dated before-and-after photos, give you an itemized breakdown of what each repair cost, and keep a running record you can check from your dashboard at any time — no need to call and ask if something got done.
How do I know the work was actually done?
Every work order gets timestamped photos tied to that specific job, an itemized cost breakdown, and a status you can track from request through completion. It's not a text message saying "done" — it's a verifiable record.
How does pricing work?
₦40,000/month flat management fee per property (may vary slightly by size or complexity). Repair and vendor costs are passed through at the actual invoiced cost — no markup. A disclosed 10% coordination fee applies to vendor costs, capped at ₦20,000 per job, shown as its own line next to the vendor's invoice.
Is there a contract, and can I cancel?
No lock-in contract — service runs month-to-month. Either of us can end it with 30 days' written notice, and there's no early-termination fee.
What areas do you serve?
Right now, Ikeja and its immediate surroundings in Lagos (Ikeja GRA, Opebi, Allen Avenue, Maryland, Ogba). We're expanding from there — if you're elsewhere in Lagos or beyond, reach out and we'll let you know when we can help.
How do I pay?
If you have a Nigerian bank card, online through Paystack — you'll see payment status and history on your dashboard. If you're paying from outside Nigeria, Paystack can't process that yet, so we'll arrange a direct bank transfer instead and confirm it on your account once received. Ask us about this when you reach out.
What's different about short-term-rental properties?
STR properties get a turnover checklist that the assigned artisan works through and checks off between guest stays, so you have a record of exactly what was checked before the next guest arrives.
What's the co-host marketplace?
A beta feature for STR hosts who want a local co-host to help with day-to-day guest logistics. DFM facilitates the introduction between host and co-host — we're not a party to any agreement that results from it. Full terms are on the co-host Terms of Service page.
Is my data safe?
Your data is only visible to DFM admin and, scoped to their assigned jobs, the artisan working on your property. We don't sell or share it with third parties beyond the services that make the platform run. Full details in our privacy notice.
How do I get started?
Send us a message with your property details from the contact form on the homepage, or message us directly on WhatsApp — we'll take it from there.